Feedback

As part of our ongoing commitment to be the preferred provider of technical personnel and engineering support services to the global energy industry, we would be grateful if you could spend two minutes of your time to assist us in identifying areas of our business which you feel can be enhanced to ultimately provide an improved level of service back to you.

All responses will be analysed and a report generated to identify key areas of our business where the level of service quality will be improved.

Attributes of Service Quality

1. Understanding - qedi making the effort to understand your precise needs.

 

2. Responsiveness - qedi willingness or readiness to respond to your requests.

 

3. Competence - qedi Possessing the required skills and knowledge to provide the service you require.

 

4. Communication - qedi keeping customers informed, and listening to them effectively.

 

5. Credibility - qedi’s Trustworthiness, honesty.

 

6. Accessibility - Ease of contact to qedi, approachability.

 

7. Reliability - qedi’s dependability and consistency of service.

 

8. Visibility - general visibility and awareness of qedi in the market place.

 

9. Web Presence - how would your rate our web presence?

 

10. Addittional Comments

 

If you would like to be contacted about anything you have raised cencern about, please complete the following three questions. Otherwise your ‘feeback’ will remain anonymous.

Survey Completed By

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Thankyou for your time, your ‘feedback’ is greatly appreciated.